An Experienced Partner Makes the Difference

Analytics Partners, an Oracle partner, has developed a Support Services Practice to help expedite support for your Oracle Business Intelligence implementation. Our support services practice offers:

• Your support will be rendered by our off site consultants in our Jacksonville Corporate Offices
• Support from an Oracle BI trained and Certified Support Engineer
• Ability to contact our support personnel within minutes of calling
• Ability to track open issues and previously solved issues with the same person, every time
• Build a personal relationship with the person who helps you support your implementation
• Support for Analytics Applications, OBISE, OBIEE, and legacy nQuire and Siebel Analytics Implementations
• Benefits for Support Services Customers
• Free service to existing Analytics Partners customers who utilize two weeks, or more, of on-site consulting per quarter
• Support for “How To” questions along with technical support
• Work with the same consultant every time and has intimate knowledge of your environment
• Eliminate the need to start each call with a reintroduction of your issue, sending your repository and web catalog
• You decide when your case is resolved and accelerate issue resolution time
• Allow your resources to focus on core competencies
• Increase user satisfaction due to fast problem resolution

Spend more time on project development and less on support.